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Shipping Policy

 SHIPPING AND DELIVERY

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Charmshilp promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you already vouch for us!

 

Are there any shipping charges?

We offer free shipping above Rs.999 on all products in India.

 

How long will my order take to arrive?

The delivery time is approximately 4-7 working days for domestic shipments from the date of shipment within India.

Though we endeavour to ensure that the shipment reaches you in time, there may be delays due to unforeseen circumstances.

In case of any issues you can always reach out to us at customercare@charmshilp.com

 

Can I expect delivery on all days of the week?

You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.

 

I am going out of town. Can you expedite my delivery?

We, can send you the product by speed post on special requests although extra cost will be borne by customer.

 

Do you ship internationally?

Yes.

Return & Exchange Policy

RETURNS,  REFUNDS,  CANCELLATIONS & EXCHANGE POLICY

 

TILL WHEN CAN I RETURN PURCHASED ITEMS?

  • You can place a request for exchange or return any time within 7 days from the date you receive your shipment.

  • We won't be able
    to process returns in case the request for returns is placed after 7 days from the date you receive your shipment.

  • We recommend that if you need an alternate size / replacement, do get in touch with us at the earliest as your desired size may get sold out.

 

HOW DO I RETURN AN ITEM?

  • We request you to ship the returns package to us through a courier of your choice and intimate us all the relevant details including the cost incurred enabling us to credit the freight amount in your account .Please note that the freight amount to be credited would be calculated as per the rates applied and settled on the said route by our logistic partners and us.

 

WHAT CAN I RETURN?

  • You can return almost anything you buy from charmshilp.com.

 

DO I GET CHARGED FOR RETURNING PRODUCTS?

  • Returns are FREE at Charmshilp. You do not pay for Return Shipments! {conditions apply}

 

DO YOU GIVE CASH REFUNDS?

  • If we are not able to help you find a suitable exchange or replacement, we refund your order value.

  • The refund process will take 30 days from the time returns are received and approved.

 

WILL I GET COMPLETE REFUND FOR GOODS I'M RETURNING?

  • Our Quality Analysts will evaluate the products that we receive. If the products returned by you are in good condition and meet our Returns norms, your refunds will be processed in full. Therefore, we recommend that when you are sending the returns consignment on your own, do make sure that it is shipped in a secure packaging.

  • We will not be able to process returns for products that do not meet our "Return Quality Requirement"

 

I THINK I GOT A WRONG REFUND. WHAT DO I DO?

 

HOW QUICKLY WILL YOU PROCESS MY RETURNS?

  • Once we receive your shipment at our warehouse, the quality team will check the consignment for fulfillment of our return norms. We will process your Replacement or Refunds in a maximum of 6-7 working days from the date of receipt of your returns shipment.

  • In case the products do not qualify for returns or in case of any other issues, our returns team will get in touch with you.

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